Thank you for shopping with Taiwan Boardgame Design. The followings are the terms and conditions that constitute our Shipping Policy.
Orders under 10 kg will be shipped via our post office service (Chunghwa Post) and you can find the connecting courier on this webpage (Link).
Orders above 10 kg will be shipped via DHL or EMS, which are cheaper than regular airmail at the heavier end.
All packages will have a tracking number which will be emailed to you once the package is posted.
Once we received your order, it will be processed and posted within 2-3 business days unless it's temporarily out of stock.
If your orders are delivered by DHL, it takes 3-5 days to arrive in most countries.
If your orders are delivered by the post office service, it takes 10-14 days depending on which continent the destination is.
If we are experiencing a high volume of orders, or when we are occupied by conventions/events. shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
NOTE: Our post office said it takes much longer to deliver to Canada because of the shortage of manpower in harbors/customs.
This situation hasn't changed since the pandemic.
Shipping costs for your order will be automatically displayed on each shipping method. After clicking on the appropriate shipping method, you can find your country in the menu.
Beware, we intentionally set the shipping costs at $999 if the weight is too high (10 or 20 kg) because it's beyond the shipping limit. Please contact us if you have any special inquiries about your order.
If you still have questions, feel free to contact us at taiwanbgdesign@gmail.com
